Thanks for purchasing our product at LIANAGALLERY. On receiving, your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction, and then we process your request. Once we confirm, your order a unique tracking number will be sent to you at the initial stage of the order process.

If you are entirely not satisfied with your purchase we are here to help. We want to make sure you’re pleased with your purchase. If there’s anything we can do to improve your experience, please visit the Help center page or contact us at support@lianagallery.com. If you would like to make a return, take a look at our policies below. You have 3 of calendar days to return an item from the day you received it.

Payment Method

We want the easiest methods for our customers worldwide. The most secure payment system worldwide is Credit and Debit Cards, Bank transfer. This payment method ensures that you get precisely what you pay for. The system inspects all transactions between you and us, and it is safe. Hence, for the rest of the mind, you pay only through Credit and Debit Card, Bank transfer.

Faulty or Damaged Item 

In the unlikely event you receive a damaged or mislabelled product, please file a claim with our support team via support@lianagallery.com. Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after the option has been registered by our customer service team.

NB: We don’t accept or give refund back for a product being damaged by the buyer. Therefore, return immediately any item received as faulty.

101% Money Back Guarantee Policy

We ensure that our product details and product specifications, as displayed on our website, contain all the features the product has. Therefore, we advise you to be read the product description and product details carefully before placing your order.

You must apply for refund within 3 days through writing ticket to customer service and you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

  • The product is wrong.
  • Damaged / Defective
  • Color faded / Discolored

Cancellation policy

you are fortunate. It is because we understand the mind-changing positions. Therefore, we are offering our customers a unique opportunity to cancel or change their order within 1 hour after they have placed their order. To cancel or change your order you can Contact us and inform us about your cancelation.