If you are entirely not satisfied with your purchase, we are here to help.
We want to make sure you’re pleased with your purchase.
If there’s anything we can do to improve your experience, please visit the Help center page or contact us at
If you would like to make a return, take a look at our policies in Terms and Conditions.
Faulty or Damaged Item
In the unlikely event you receive a damaged or mislabeled product, please file a claim with our support team via
Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after the option has been registered by our customer service team.
NB: We don’t accept or give refund back for a product being damaged by the buyer.
Therefore, return immediately any item received as faulty.
101% Money Back Guarantee Policy
We ensure that our product details and product specifications, as displayed on our website, contain all the features the product has.
Therefore, we advise you to be read the product description and product details carefully before placing your order.
You must apply for refund within 3 days through writing ticket to customer service and you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
- The product is wrong.
- Damaged / Defective
- Color faded / Discolored
After making payment and verification process , if your required product is available in the stock then it will be dispatched within 2 working days, the deliveries depend on type of courier company, chosen shipping method and the destinated address will take 15-25 days.
Occasionally, during large promotional events and holiday rush, there may be a slight delay in validating your order, and additional shipping time may be required.
Total delivery time includes pending credit authorisation, address verification, and processing, plus the expected shipping time for your order.
Liana Gallery only accept payment and ship the goods to the countries Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden, Norway, Liechtenstein, Iceland, Switzerland and Monaco.